Business & Management

Operations Manager

Runs the day-to-day machinery of a business, keeping staffing, processes, and output on track against cost and quality targets.

Also known as: Ops Manager, Site Manager

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What you do

Oversees daily operations of a site, department, or business unit, managing staff schedules, budgets, and performance targets. Fixes bottlenecks in production, service delivery, or workflow as they come up and makes process changes to prevent them recurring. Reports operational performance to senior leadership and manages a team of supervisors or frontline staff.

Typical work environment

On-site management role in settings such as a warehouse, factory floor, retail chain, or service center, spending time both in an office reviewing numbers and walking the floor with staff.

Typical entry point

Team leader or supervisor promoted into an operations manager role after several years of frontline experience

Relevant subjects

Core

Business Studies

Also relevant

MathematicsEconomics

Relevant interests

Core

Logistics / OperationsLeadership

Also relevant

Business

Useful skills

Leadership· AdvancedOrganization· AdvancedCommunication· AdvancedProblem solving· IntermediateTeamwork· Advanced

These are useful, relevant skills to build over time — not a checklist you need to already have.

Common education routes

Bachelor's degree—Business Administration (BBA/MBA)Primary route
Bachelor's degree—Industrial EngineeringCommon route
Diploma—Other / Not education-specificAlternative route

These are common routes in, not the only path — and not a university or course recommendation.

Career characteristics

Strong leadership opportunitiesHigh job security

General tendencies for this career, not a guarantee — actual roles vary by employer and location.

Industries

ManufacturingConstructionLogisticsRetailHospitality

Tags

Non-STEMField-basedManagement

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