Legal
Refund Policy
This page outlines what our Refund Policy will cover. The final policy, including exact conditions and timelines, will be published after professional legal review.
This is a placeholder outlining what the final refund policy will cover. It is not a complete or binding legal document. The final version will be published after professional legal review, before commercial launch.
What this policy will cover
Categories
Refund eligibility
The circumstances under which a refund may apply, stage by stage.
How to request a refund
The intended process: request, acknowledgement, review, written decision.
Timelines
How quickly requests will be acknowledged and resolved.
Non-refundable items
Any third-party costs (for example, application or visa fees) that would not be refundable.
Cancellation terms
What happens if you cancel a package partway through.
Dispute process
What to do if you disagree with a refund decision.
Last updated: 28 August 2026. Questions about this policy? Visit Contact or the Trust Center.